Hilya Refund Policy

Effective Date: [2024]

At Hilya, customer satisfaction is important to us. However, due to the nature of our products and to maintain the highest quality standards, we have a strict refund policy. Please read the details carefully before making a purchase.

1. General Refund Policy

We do not accept refunds unless the product you receive is incorrect, defective, or damaged due to an error on our part. All sales are final once the product has been shipped.

2. Eligible Refunds

Refunds are only granted in the following situations:

  • You received an incorrect item.
  • The item was damaged or defective upon arrival.

In such cases, you must notify us within 7 days of receiving the product. After 7 days, we will be unable to process any refund requests.

3. Process for Requesting a Refund

If your order qualifies for a refund based on the conditions mentioned above:

  1. Contact Us: Email our customer support team at [Insert Email Address] with your order number, details of the issue, and photos of the defective or incorrect product.
  2. Review: Our team will review your claim and, if approved, provide instructions for returning the item.
  3. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

4. Conditions for Refunds

  • Products must be returned in their original packaging, unused, and in the same condition in which you received them.
  • Custom or personalized items are non-refundable unless they are faulty due to our error.

5. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Change of mind after purchase.
  • Incorrect selection of size, style, or product.
  • Any issues arising after the 7-day notification period.

6. Exchanges

We currently do not offer exchanges for items. If you received a defective or incorrect product, we will issue a refund instead.

7. Shipping Costs for Returns

If a refund is approved due to our mistake (e.g., incorrect or defective item), we will cover the return shipping costs. In all other situations, return shipping costs will be the responsibility of the customer.

8. Contact Us

If you have any questions regarding our refund policy, please contact us at:

  • Email: [shophilyaaxs@gmail.com]
  • Phone: [03211356075]

By shopping with Hilya, you agree to this Refund Policy. Thank you for your understanding and continued support!