Hilya Warranty Policy
Effective Date: [Insert Date]
At Hilya, we take pride in the quality and craftsmanship of our accessories. To ensure customer satisfaction and confidence in our products, we offer two types of warranties: a Lifetime Warranty for products that are well-maintained and a standard 5-Year Warranty covering general wear and tear. Please read the details below.
1. Lifetime Warranty
Hilya offers a Lifetime Warranty for our products, provided they are properly cared for. This warranty covers defects in materials or workmanship under normal use for the life of the product.
1.1 What is covered?
- Any manufacturing defects, including issues with materials or craftsmanship.
- Structural damage that occurs under normal, intended use.
1.2 What is not covered?
- Damage caused by misuse, accidents, or improper handling.
- Issues arising from exposure to water, chemicals, or extreme conditions.
- General wear and tear that occurs over time (such as fading or minor scratches).
To keep your Hilya accessories in great condition and eligible for the lifetime warranty, we recommend avoiding direct contact with water, perfumes, and harsh chemicals, and storing the items in a dry, safe place when not in use.